detikPrivacy Policy

This page describes what we collect when you use detik and how we keep that data protected. We at detik take your privacy seriously. When you open an account, deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or your bank, and place bets on Liga 1, live casino tables, or any other game, we collect information necessary to verify your identity, process your transactions, and comply with applicable law.

Our detik platform stores your name, date of birth, identification number, contact details, payment information, and betting history. We use this data to prevent fraud, settle your bets fairly, process your withdrawals, and meet regulatory requirements. We do not sell your personal information to third parties for marketing purposes. Your data is encrypted and stored securely on our servers.

This policy explains what we collect, how we use it, who has access to it, and what rights you have. If you have questions about how we handle your data, please contact our support team via live chat or email. We are committed to transparency and will respond to your inquiries promptly.

What Data We Collect on detik

We collect data in several categories. During account registration, we ask for your full name, date of birth, national ID number, email address, and phone number. This information is used for Know Your Customer (KYC) verification and to ensure you meet eligibility requirements under applicable law. We also collect your residential address and payment method details (bank account number, e-wallet ID, etc.) to process deposits and withdrawals.

When you use detik, we log your betting activity. Every bet you place—on Liga 1 matches, live blackjack, Aviator slots, or number games—is recorded with the timestamp, market, stake amount, odds, and result. We also track your deposits, withdrawals, account balance changes, and login history. This data helps us detect fraud, settle disputes, and verify your account during withdrawal requests.

Our detik app collects technical data: your device type, operating system, IP address, and browser information. We use this to optimize app performance, diagnose technical issues, and prevent unauthorized access. We may also collect location data if you grant permission, though this is optional and not required to use detik.

How We Use Your Data

We use your personal data for several purposes. First, we verify your identity and eligibility to use detik. This involves checking your name, date of birth, and ID number against our records and applicable regulations. Second, we process your financial transactions: deposits from DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet, as well as withdrawals to your verified payment method.

Third, we use your data to settle your bets fairly and transparently. Your betting history is the source of truth for all wagers, outcomes, and payouts. Fourth, we comply with applicable law by maintaining records of your account activity, deposits, and withdrawals. Regulators may request this information, and we are required to provide it. Fifth, we prevent fraud and abuse by monitoring for suspicious patterns, duplicate accounts, and unauthorized access.

We also use your data to communicate with you about your account. We send confirmation emails for deposits and withdrawals, notifications about bet results, and updates about service changes. You can manage your communication preferences in your account settings. We do not send marketing emails unless you explicitly opt in.

KYC verification

We verify your identity to prevent fraud and comply with applicable law. This process uses your name, date of birth, and ID number.

Transaction processing

We use your payment details to process deposits and withdrawals. Your bank or e-wallet provider also receives this information to complete the transfer.

Bet settlement

We use your betting history to determine outcomes and calculate payouts. This record is immutable and serves as proof of your wagers.

Regulatory compliance

We maintain records of your account activity to comply with applicable law. Regulators may request this information, and we are required to provide it.

Who Has Access to Your Data

Your data is stored on our detik servers and is accessible only to our authorized staff members who need it to perform their jobs. Our customer support team can view your account details to help resolve issues. Our compliance team reviews your data during account verification and withdrawal processing. Our technical team accesses your data to maintain our systems and prevent fraud.

We share your data with third parties only when necessary. Your payment provider (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, or local payment) receives your payment details to process deposits and withdrawals. Our hosting provider stores your data on secure servers. We may share your data with regulators or law enforcement if required by law or if we receive a valid legal request.

We do not sell your personal data to third parties for marketing purposes. We do not share your betting history with other companies. We do not use your data to build marketing profiles or sell targeted advertising. Your data is used solely to operate detik, verify your account, process your transactions, and comply with applicable law.

Data Security and Storage

We at detik protect your data using industry-standard encryption and security practices. Your password is hashed and never stored in plain text. Your payment details are encrypted during transmission and storage. Our servers are protected by firewalls, intrusion detection systems, and regular security audits. We limit access to your data to authorized staff members only.

Our servers may be located outside your jurisdiction. This means your data may be stored in a different country than where you live. By using detik, you consent to this international data transfer. We maintain the same level of data protection regardless of server location. If you have concerns about international data transfer, please contact our support team.

We retain your data for as long as your account is active and for a reasonable period afterward to comply with applicable law and resolve disputes. If you request account closure, we will delete your personal data within a reasonable timeframe, though we may retain your betting history and transaction records as required by law.

Your Rights and Our Commitments on detik

You have the right to access your personal data. You can view your account details, betting history, deposits, and withdrawals at any time in your detik account. You have the right to request a copy of all data we hold about you. You have the right to correct inaccurate information. If you notice an error in your account details, please contact our support team and we will correct it promptly.

You have the right to request deletion of your data, subject to legal requirements. If you close your account, we will delete your personal data within a reasonable timeframe. However, we may retain your betting history and transaction records as required by law or to resolve disputes. You have the right to lodge a complaint with your local data protection authority if you believe we have violated your privacy rights.

We are committed to responding to your data requests within a reasonable timeframe, typically within 10 business days. If your request is complex or requires investigation, we may need additional time. We will notify you if we cannot fulfill your request and explain the reason. We do not charge fees for data access requests unless your request is excessive or repetitive.

Cookies and Tracking

Our detik app and website use cookies to remember your login status, preferences, and activity. Cookies are small files stored on your device that help us provide a better experience. You can disable cookies in your browser settings, though this may affect your ability to use detik. We use cookies only for functional purposes—we do not use them for tracking or advertising.

We do not use third-party tracking pixels, analytics services, or advertising networks that track your activity across the internet. We do not build profiles of your browsing behavior outside detik. Our analytics are limited to understanding how users interact with our platform so we can improve performance and user experience.

Contact Us About Your Privacy

If you have questions about our privacy practices, how we handle your data, or your rights, please contact our support team. You can reach us via live chat during active hours or email us at any time. We will respond to your inquiry within a reasonable timeframe. If you are in Jakarta, Surabaya, Bandung, Medan, or Semarang, our local support team can assist you in English or Bahasa Indonesia.

If you believe we have violated your privacy rights or mishandled your data, please contact us immediately. We take all privacy concerns seriously and will investigate your complaint. If you are not satisfied with our response, you have the right to lodge a complaint with your local data protection authority or regulator.

This privacy policy may be updated from time to time to reflect changes in our practices or applicable law. We will notify you of significant changes by email or by posting a notice on our detik platform. Your continued use of detik after such changes constitutes your acceptance of the updated policy. We encourage you to review this policy periodically to stay informed about how we protect your data.